Complaints and Returns | D'POSE STUDIO

Working draft. Before selling, have this policy reviewed by a professional and fill in the details marked [FILL IN].

1. General provisions

This policy governs how claims for defects in goods and services purchased from the seller D'POSE STUDIO are handled (the seller's details are in the Terms and Conditions). It applies to buyers who are consumers and follows the Civil Code and Acts No. 250/2007 Coll. and No. 102/2014 Coll.

2. Liability for defects and warranty

The seller is liable for defects the goods have on receipt. The warranty period for a consumer is 24 months unless stated otherwise. The warranty does not cover defects caused by normal wear, misuse or improper handling.

3. Filing a complaint

The buyer files a complaint by e-mail at dpose.studio@gmail.com or [FILL IN: by post to the address]. Please attach proof of purchase and a description of the defect, and a photo if possible.

4. Handling the complaint

The seller issues a confirmation of receipt of the complaint, settles it within 30 days of filing at the latest, and informs the buyer of the outcome.

5. Withdrawal within 14 days

A consumer may withdraw from the contract within 14 days of receiving the goods, without giving a reason. Withdrawal is notified by e-mail or in writing [FILL IN: sample withdrawal form]. This right does not apply to custom-made goods or goods made to specific requirements (for example, photo prints made to order).

6. Refund

In case of a valid withdrawal, the seller refunds the payment within 14 days, using the same method it was received, unless agreed otherwise.

7. Cost of returning the goods

[FILL IN: who bears the cost of returning the goods on withdrawal.]

8. Contact

For complaints, contact us at dpose.studio@gmail.com, phone: [FILL IN].

9. Effect

This policy is effective from [FILL IN: date].